Duane Chetcuti

Kwip

Ecommerce

Malta's e-commerce sellers have long juggled deliveries through ad-hoc channels—WhatsApp messages, spreadsheets, and phone calls. Parcel tracking often comes third-hand, after customers track down the shop owner. A new courier service tackles this friction by replacing guesswork with transparency and automation. The service addresses a specific pain point for online merchants in Malta and Gozo. Rather than coordinating pickups through courier promises that rarely materialize, sellers book available slots based on actual van capacity. Pickup happens on demand with no cutoff times and no monthly minimums—a meaningful departure from traditional logistics gatekeeping. Delivery follows within one business day, with weekly coverage extending to Gozo. Pricing is refreshingly straightforward. The base rate sits at €3.99 per drop, excluding VAT, with every optional service priced at €1. This transparency lets merchants calculate their costs upfront without negotiation or surprise fees. The company guarantees two free retry attempts if a delivery fails, carries no holding fees, and covers the goods' cost up to €100 if a parcel is lost or damaged. Behind the operations lies a software backbone built with Laravel and Next.js. The platform calculates real-time pickup availability against actual route capacity, assigns each parcel a scannable code for tracking, and captures proof of delivery on every package. WhatsApp integration sends confirmations to catch doomed deliveries before vans leave, reducing wasted trips. Integrations with WooCommerce and Shopify are in development. What distinguishes this offering is the founder's operational skin in the game. Duane, a software developer from Qormi, doesn't merely run the platform remotely—he owns and operates the fleet. That combination of software expertise and hands-on logistics experience surfaces in the product's design. The service eliminates friction between merchant, platform, and courier by collapsing those roles where possible, ensuring that delivery quality becomes a direct reflection of software architecture rather than a layer of contractor dependencies. For Malta's online merchants tired of chasing couriers, this represents a departure from transactional logistics toward a product designed explicitly for e-commerce workflows.