Relayfast
Customer-support-tools
Small SaaS teams often struggle to make their product updates visible to users, resulting in improvements going unnoticed. To address this, a solution has emerged that streamlines the process of publishing and distributing updates, changelogs, and feature requests. The target audience for this solution is small SaaS teams that frequently release updates, and it helps them simplify their workflow.
What stands out about this product is its ability to create a single loop for product updates, allowing teams to write once and publish across multiple channels, including a hosted changelog, RSS feed, subscriber email, and an in-app widget. This eliminates the need to stitch together multiple tools, reducing the complexity of the release process. The product also enables teams to keep feature requests attached to the updates that ship, maintaining a visible feedback loop.
The product's capabilities include drafting rich changelog posts with categories, media, and publishing controls, notifying subscribers via email, and collecting user feedback through reactions, votes, and feature requests. The embeddable widget allows teams to surface updates directly within their application, giving users a seamless experience. Additionally, the product offers custom domains, verified subscribers, and widget analytics, which help maintain credibility as the team grows.
The product is available in a free plan, suitable for validating the workflow with a single project, and a paid Pro plan, priced at $14, which offers additional features such as unlimited posts, subscriber notifications, custom branding, and full widget analytics. Overall, this product is designed to help small SaaS teams efficiently manage their product updates and user feedback, promoting transparency and clarity in their release process.
